Case Study: Building Scalable Clinical Programs at Collective Health

The Challenge

Employer populations required innovative wellness and care management programs that not only addressed health needs but also delivered measurable business outcomes. Collective Health needed programs designed from scratch, with uncompromising quality and client satisfaction.

The Approach

Program Design & Operations

  • Designed clinical programs from 0 to 1 using detailed population health needs analysis.

  • Built an operations framework that ensured quality oversight across multiple client deployments.

Strategic Partnerships

  • Created a partnership ecosystem, including an Uber Health pilot to address transportation barriers to care.

  • Integrated partnerships into program design to enhance accessibility and engagement.

Measurement & Feedback

  • Implemented an engagement measurement framework tracking both clinical outcomes and commercial metrics.

  • Developed continuous feedback loops with clients to ensure programs evolved alongside employer needs.

The Solution

Developed scalable clinical programs that blended member engagement, care management, and strategic partnerships. Designed to demonstrate measurable outcomes, these programs proved that clinical excellence directly drives commercial success.

Key Outcomes

  • 100% engagement targets met across all 19 client deployments

  • $2M+ in sales enabled through program success stories

  • 19 clients scaled from 0 to 1 while maintaining 100% CSAT

  • Uber Health pilot reduced transportation barriers to care access

  • Program model replicated across the broader client base

Bottom Line Impact

Clinical programs became a major revenue generator and satisfaction indicator for the company creating tangible ROI and commercial growth.

Skills Applied

Program Design | Population Health | Care Management | Partnership Ecosystems | Client Success | Operations

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